Privacy policy

This Privacy Policy is issued to demonstrate our organization’s commitment to protecting privacy and personal data. It explains how our organization collects, uses, stores, shares, transfers, and protects personal data when you use our website. We are committed to safeguarding your personal information through appropriate technical and organizational measures.

This Privacy Policy may be updated from time to time, and any changes will be communicated by publishing the updated policy on the website. Please read this policy carefully to understand our practices regarding your personal information.

What this Privacy Policy covers:

• The types and categories of personal data we collect
• How and from where personal data is collected
• The purposes and legal basis for processing personal data
• Whether the provision of personal data is mandatory or optional
• How personal data is stored, protected, and retained
• Whether and how personal data is shared with third parties
• Cross-border transfer or access to personal data, where applicable
• Your data protection rights and how to exercise them
• The use of cookies and similar technologies
• Updates or changes to this Privacy Policy
• How to contact us or raise privacy-related concerns

1. What data do we collect?

We collect the following personal data:

• Full name
• Email address
• Mobile number
• Gender
• Date of birth
• Nationality
• Passport number
• Emirates ID (EID) number
• UID number
• Labour card number
• Emirates card number
• MedNet policy number

We may also collect additional personal data if required for legal, regulatory, or operational purposes.

2. How do we collect your data?

Most of the data we collect is provided directly by you. We collect and process personal data when you:

• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey or provide feedback through message boards, forms, or email
• Use or view our website, where certain information is collected automatically through browser cookies and similar technologies

We may also collect additional data as required for legal, regulatory, or operational purposes.

3. How will we use your data?

We collect and use your personal data to:

• Provide our products and services to you
• Process your orders and manage your account
• Respond to any queries or requests you raise regarding our products or services
• Provide assistance or support as required by you

We may also use your data for additional purposes if necessary for legal, regulatory, or operational requirements.

4. How do we store and protect your personal information?

We implement appropriate technical and organizational measures to safeguard personal information under our custody and control. These measures include:

• Limiting access to personal information only to employees who require it to perform their duties
• Applying security protocols to networks, systems, and email communications, including secure transmission methods
• Using secure delivery methods for sensitive data, such as registered post where appropriate
• Confirming the intended recipient of personal data before sharing
• Maintaining other administrative, technical, and physical safeguards to protect data

While we strive to protect our systems, operations, and information against unauthorized access, use, modification, or disclosure, no system can be completely secure. Data transmitted over the Internet or stored on our systems may still be at risk of unauthorized intrusion.

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected, comply with legal or regulatory obligations, or support operational requirements. Once no longer required, personal data is securely deleted or anonymized.

5. What are your data protection rights?

We want to ensure you are fully aware of your data protection rights. Every user is entitled to the following:

Right to access: You have the right to request copies of your personal data that we hold.

Right to rectification: You can request correction of inaccurate data or completion of incomplete data.

Right to erasure: You can request deletion of your personal data under certain conditions.

Right to restrict processing: You can request that we limit the processing of your personal data under certain conditions.

Right to object to processing: You can object to the processing of your personal data under certain conditions.

Right to data portability: You can request that your data be transferred to another organization or directly to you under certain conditions.

To exercise any of these rights, please contact us using the details provided on the website. Some rights may be subject to legal or contractual limitations.

6. What are cookies?

Cookies are small text files placed on your device to collect standard Internet log information and track visitor behavior on our website. They help us improve website functionality, analyze usage patterns, and provide a better user experience.

Information may be collected automatically through cookies or similar technologies when you visit our website. (link to Cookie policy)

For detailed information about the types of cookies we use, their purposes, and how you can manage them, please refer to our Cookie Policy on the website.

7. How do we use cookies?

We use cookies and similar technologies in several ways to enhance your experience on our website, including:

• Keeping you signed in and managing your session
• Understanding how you use our website to improve functionality and performance

For more information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy on the website.

8. How to manage cookies

You can configure your browser to refuse or delete cookies. Please note that if you disable cookies, some features of our website may not function properly. For guidance on managing cookies, please refer to our Cookie Policy.

9. Privacy policies of other websites

Our website may contain links to other websites. This Privacy Policy applies only to our website. We recommend that you review the privacy policies of any other websites you visit.

10. Changes to our Privacy Policy

We regularly review and update this Privacy Policy. Any updates will be published on this web page with the revised date. We encourage you to review this page periodically to stay informed of any changes.

11. How to contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you can contact us:

Last updated: February 2026